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185,000 previously rejected complaints against mis-sold payment protection insurance (PPI) are to be re-opened under new guidance from the City Watchdog.
The FSA will ask sellers of PPI to write to all holders of policies bought since 2007 in order to give them a chance to complain and potentially have their money refunded.
The reason behind this [...]
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The Financial Ombudsman Service, which adjudicates on consumer complaints, says on average it processes complaints within six months. However this is not always the case, for Elizabeth and Keith Birbeck their mortgage endowment mis-selling claim has taken almost 5 years for a conclusion to be reached.
Nationwide Building Society was forced to make a payment of [...]
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