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The Financial Ombudsman Service, which adjudicates on consumer complaints, says on average it processes complaints within six months. However this is not always the case, for Elizabeth and Keith Birbeck their mortgage endowment mis-selling claim has taken almost 5 years for a conclusion to be reached.
Nationwide Building Society was forced to make a payment of [...]
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The Financial Ombudsman Service is predicting an 18% rise in complaints over this year.
he statistic is indicative that the public feels the banks are systematically cheating them with their excessive bank charges, compulsory payment protection insurance, APR hikes, non payouts on life and critical illness insurance and unfair loan agreements.
The FOS told the Tax Incentives [...]
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